Terms of service
My Dog and Me | mydogandme.co.za Last updated: March 2026
1. Introduction
Welcome to My Dog and Me. By accessing or placing an order on mydogandme.co.za ("the Website"), you agree to be bound by these Terms of Service ("Terms"). Please read them carefully before using our Website.
These Terms apply to all visitors, customers, and anyone who accesses or uses our Website. If you do not agree to these Terms, please do not use our Website.
My Dog and Me is a South African business operating in accordance with the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 (ECTA), and the Protection of Personal Information Act 4 of 2013 (POPIA).
2. About Us
- Business Name: My Dog and Me
- Website: mydogandme.co.za
- Email: info@mydogandme.co.za
- Phone: 060 706 4397
- Operating Hours: Monday – Friday, 8am – 5pm (SAST)
3. Use of Our Website
By using this Website, you confirm that you are:
- At least 18 years of age, or using the Website under supervision of a parent or legal guardian
- Providing accurate and truthful information when placing an order or creating an account
- Using the Website for lawful purposes only
You agree not to:
- Use the Website in any way that could damage, disable, or impair it
- Attempt to gain unauthorised access to any part of the Website
- Copy, reproduce, or redistribute any content from the Website without our written permission
- Use the Website to engage in any fraudulent or harmful activity
4. Products
We sell dog toys, beds, accessories, and related products. We reserve the right to:
- Limit the quantities of products available for purchase
- Discontinue any product at any time without notice
- Correct any errors in product descriptions or pricing
Product images are for illustrative purposes only. Colours and sizes may vary slightly from what is displayed on screen.
5. Pricing & Payment
All prices on our Website are displayed in South African Rand (ZAR) and include VAT where applicable.
We reserve the right to change prices at any time. The price charged for your order will be the price shown at the time you completed checkout.
We accept the following payment methods:
- Credit and debit cards (Visa, Mastercard)
- EFT (Electronic Funds Transfer)
- Any other payment methods displayed at checkout
Payment must be received and confirmed before your order is processed and dispatched.
6. Orders & Contract
Placing an order on our Website constitutes an offer to purchase. A contract is only formed once we send you an order confirmation email. We reserve the right to cancel or refuse any order at our discretion, including in cases of pricing errors, suspected fraud, or stock unavailability.
If we cancel your order after payment has been received, you will receive a full refund within 5–7 business days.
7. Delivery
Delivery is subject to our Shipping Policy, which forms part of these Terms and is available at mydogandme.co.za. We will make every reasonable effort to deliver your order within the estimated timeframe, but we do not guarantee delivery dates.
8. Returns & Refunds
Returns and refunds are governed by our Refund & Returns Policy, which forms part of these Terms and is available at mydogandme.co.za. Your rights under the Consumer Protection Act 68 of 2008 are not affected by these Terms.
9. Intellectual Property
All content on this Website — including text, images, logos, graphics, and product descriptions — is the property of My Dog and Me and is protected by applicable intellectual property laws. You may not use, copy, or reproduce any content without our prior written consent.
10. Limitation of Liability
To the fullest extent permitted by South African law, My Dog and Me will not be liable for:
- Any indirect, incidental, or consequential damages arising from the use of our Website or products
- Loss of data, revenue, or profits
- Any damages resulting from unauthorised access to our systems
Our total liability to you for any claim will not exceed the amount you paid for the order in question.
Nothing in these Terms limits your rights under the Consumer Protection Act 68 of 2008.
11. Privacy & Personal Information
We are committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). Please refer to our Privacy Policy at mydogandme.co.za for full details on how we collect, use, and protect your data.
12. Third-Party Links
Our Website may contain links to third-party websites. These links are provided for your convenience only. My Dog and Me has no control over the content of those sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them.
13. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated date. Your continued use of the Website after changes are posted constitutes your acceptance of the updated Terms.
14. Governing Law
These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these Terms or your use of our Website will be subject to the jurisdiction of the South African courts.
15. Contact Us
If you have any questions about these Terms, please get in touch:
- Email: info@mydogandme.co.za
- Phone: 060 706 4397
- Hours: Monday – Friday, 8am – 5pm (SAST)